You may want to return the product if,
You received a damaged product – inform us within 48 hours of receiving the product
You received a defective product – inform us within 10 days of receiving the product
We shipped a wrong product – inform us within 10 days of receiving the product
All you need to do is:
Contact us at firstname.lastname@example.org within the timeline mentioned above
Send us an image of the concerned product at email@example.com
Return the product unused and in the same condition as you received it, with the original packaging, tags and invoice
Once we receive the product, we will provide a replacement or refund your payment if replacement is not possible
We do not accept returns for:
Used products or products not returned in the same condition as you received
To return the product:
Our logistics partner will pick the product from your delivery address. Kindly ensure that the product is unused and in the same condition as you received it, with the original packaging, tags and invoice
If your delivery address post code is not listed in our reverse pick-up serviceable list, you will need to courier the product to us at the provided address. We will reimburse the courier cost incurred by you upon providing us the courier receipt
Return shipment address: will be provided with the shipment
For cancelled order(s) refund will be processed within 3-4 business days. This time may be longer depending on the customer’s bank refund processing system.
For damaged returned products refund will be processed within 5-7 business days of receiving the product back in the facility or the provided address. Returned products are subject to inspection and once the inspection is complete email confirmation will be sent to the registered email address of customer with the details of the processed refund.
For products returned by the customer “at will” after the confirmation from the customer service, a service charge may be deducted as mentioned by the customer service representative during the conversation with the customer. No returns are accepted after 10 days of receiving the product.